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Covid-19 Policy

Updated 5th August 2021

At Esteem Psychology, we value the health and wellbeing of our clients, staff, and the broader community. We are taking steps to limit exposure risks at our practice, based on the current recommendations and public health orders outlined by NSW Health.

TELEHEALTH APPOINTMENTS

Newcastle will be in lockdown under NSW Public Health Orders from 5pm Thursday 5th August until at least midnight on Thursday 12th August. 

 

During this time, we will be moving appointments to Telehealth.

 

Telehealth sessions will be conducted using a secure online platform (either Halaxy or Coviu). We will send you a link by email prior to your appointment. At the time of your appointment, all you need to do is click the link to be connected to your online session with your psychologist. You will need access to a device with a camera and microphone in order to conduct your session online (please click here for other information that will help you prepare for your online appointment).

If you do not have the facilities to attend an online session, or if you would prefer not to use this option, we will also be offering telephone appointments. Your psychologist will call your preferred phone contact number at the time of your appointment.

We recognise that this is challenging time for everyone. We encourage you to phone (4926 4198) or email us if you would like to get in contact with your psychologist, who will be able to discuss options with you if you have any concerns or questions about your appointment.

 

Thank you for your patience, cooperation, and understanding while we do our best to continue to provide psychological services while keeping you, our team, and our community as safe as possible.

 

This policy is based on the information available to us at the current time, and may change as the Covid situation evolves. We appreciate your patience, cooperation, and understanding as we do our best to implement measures to protect the health of all of our clients and our staff, and to comply with public health orders.