Esteem Psychology

Covid-19 Policy

Updated 18th October 2021

At Esteem Psychology, we value the health and wellbeing of our clients, staff, and the broader community. We are taking steps to limit exposure risks at our practice, based on the current recommendations and public health orders outlined by NSW Health.

As you can imagine, it is a challenging time when it comes to resuming face-to-face services as physically and psychologically safely as possible for all of our psychologists, clients, and visitors. We request your understanding and patience as we take reasonable and practical steps to achieve this goal. We are constantly learning the best ways to approach the different scenarios we face, and the needs of different people. We encourage you to speak with your therapist if you have any concerns, so that we can work together to find suitable solutions where possible.


Telehealth appointments will be available as an option to ALL clients.

You may continue to access therapy services using this option as long as you wish (or as long as your therapist deems to be therapeutically appropriate).

Please note that Medicare rebates for Telehealth appointments are available until 31st December 2021. We are currently awaiting further advice as to whether these rebates will be extended beyond this date. Your therapist will keep you informed of the availability of these rebates once this information is available to us. Please note that you may continue to access Telehealth sessions beyond this date, but that rebates may not be available.

Telehealth sessions will be conducted using a secure online platform (Halaxy). We will send you a link by email or SMS prior to your appointment. At the time of your appointment, all you need to do is click the link to be connected to your online session with your psychologist. You will need access to a device with a camera and microphone in order to conduct your session online (please click here for other information that will help you prepare for your online appointment).

If you do not have the facilities to attend an online session, or if you would prefer not to use this option, we will also be offering telephone appointments. Your psychologist will call your preferred phone contact number at the time of your appointment.




If you are attending an appointment in-person at our premises, we request that you adhere to the following processes that are in place to keep you and all other people in our building safe:

  • You agree to wear a mask while on our premises (this is a requirement of entry)
  • Check-in using the QR code on display in the waiting room
  • Do not attend your appointment any earlier than 5 mins prior to your scheduled time (in order to minimise congestion in the waiting room)
  • Maintain a distance of at least 1.5m from others
  • If you are attending your appointment with another person/people who will not be in the therapy room with you during your appointment, we request that they do not remain in the building during your appointment (in order to minimise congestion in the waiting room). Please advise us if you require someone to be waiting in the building during your appointment, so we can make arrangements to make waiting room overflow areas available.

Do not attend your appointment in person if:

  • You are unwell
  • You are awaiting results for a COVID-19 test
  • You have been in contact (during the past 14 days) with a person who has been diagnosed with COVID-19
  • You have visited an identified COVID-19 exposure site / hotspot / “red zone” / lockdown zone during the past 14 days
  • You do not intend to wear a mask while at our premises

If any of the above apply to you, please contact us by email on 49264198 to arrange a Telehealth appointment or to reschedule.

Please be aware that if you attend the practice with respiratory or flu-like symptoms or without a mask, you will not be admitted to the building and your psychologist will contact you to reschedule your appointment to a later date (we aim to make spare masks available whenever possible, in case you forget to bring one).



As a business in NSW, we are required to keep records of all people who attend our practice, and may be required to disclose this information to NSW Health if we are identified as an exposure site. Your psychologist keeps a record of your attendance through our practice management diary system. However, if you attend the practice with another person/people, they will be required to check-in using our Service NSW QR code (displayed in the waiting room and therapy rooms). We thank you for assisting us to co-operate with NSW Health, in the unlikely event that this should be necessary.



For clients who attend the practice in person, we will be taking extra measures to reduce exposure risks. These include (but are not limited to):

  • Maintaining a distance of 1.5 metres between people during face-to-face appointments. We also request that you maintain physical distancing while in waiting areas and moving through the building.
  • Using contactless payments and rebate procedures where possible
  • Regular disinfecting of all commonly touched surfaces, such as handrails, door handles, and bathroom surfaces
  • Making soap and hand sanitiser available
  • Observing recommended coughing and sneezing etiquette
  • No hand-shaking


Thank you for your patience, cooperation, and understanding while we do our best to continue to provide psychological services while keeping you, our team, and our community as safe as possible.


This policy is based on the information available to us at the current time, and may change as the Covid situation evolves. We appreciate your patience, cooperation, and understanding as we do our best to implement measures to protect the health of all of our clients and our staff, and to comply with public health orders.